1) General.

These general conditions of sale set out the terms on which all operations are regulated sales of products supplied by PT POLIMER TECNIC, SLU (Hereafter “SELLER”) to its customers. Any modification of these conditions shall be applicable only if it has previously been confirmed by the SELLER in writing. The delivery of goods or provision of services by the VENDOR does not constitute an admission of other conditions of sale, even in those cases where the customer has to purchase or conditions which by law may be enacted other terms.

2) Calculations.

May appear small rounding differences between the amounts calculated and shown on invoice. This is due to internal operations and information criterion differences in rounding intermediate between programs. We understand that sometimes these differences will be upwards and other downwards and therefore, ultimately the effect should be neutral and not accept any complaints about it.

3) Budgets.

The customer has tables with the current rates of prices and applicable discounts. Specific budgets for materials not tariffed will be made for free. For tariffed materials the budget bill consider the price of the current time in units of 0.25 hours. The acceptance of the budgets prepared by the VENDOR implies unreserved acceptance of the Terms and Conditions. Offers are subject to confirmation.

4) Orders.

We only accept orders received in writing, either by mail, fax or e-mail. All verbal or telephone orders must be confirmed in writing by the customer. The SELLER shall issue an order confirmation which must be verified by the customer. This document order confirmation and the delivery will be considered the only valid documents in case of complaint. If you do not have these documents will not be accepted for processing the claim.
The first payment order or orders under € 300.00 will be made by cash, credit card or previous transfer. Administrative costs and internal logistics will be billed at a rate of € 3.00 per delivery note amounting below € 200.00.

5) Rates

Each product family has an own price list. The discounts apply to each rate and product family and are not interchangeable between them. The SELLER reserves the possibility of special prices and offers special conditions for certain products.

6) Delivery

The VENDOR shall indicate in the order confirmation the delivery depending on the availability of materials, manufacturing, media and routes. Shipping charges are charged to the client according to current rates. The SELLER is not liable for damages that may be caused to the Buyer as a result of delays in the arrival of the goods at destination, unless such delays had been due to causes attributable to the SELLER and it could not prove cause that motivated the delay. Any special order conditions linked to the delivery must be accepted in writing by the SELLER. We do not accept claims for late deliveries due to justifiable reasons or force majeure. Partial shipments are possible. No responsibility is accepted for the delivery of incomplete orders.

7) Cut to size.

Will be billed the full board, as stocks. € 2 surcharge for saw cut, with a minimum of € 10 per order. In case of massive cut will be billed by cutting time in units of 0.25 hours according to current rates.

8) Cancellation / Termination.

No cancellations can be accepted after receiving your order because they have started manufacturing processes. No order will be considered void if there is no written confirmation of Polimer Tecnic, SLU

9) Prices.

Unless expressly agreed, our prices do not include the cost of packaging, insurance, shipping, VAT or other applicable taxes.

10) Tolerances.

The products are supplied in accordance with current ISO standards and with our technical specifications available on our website. Quantity tolerance: In cut sheets or manipulated will be applied a tolerance of +/-10% in total supplied sheets. Specific production: making a reference to measure (colour / thickness) require the agreement by Buyer to accept +/-10% of the number of plates manufactured, due the complexity of production. Any production of cast acrylic sheets in entire sheet 3050×2050 generates thickness tolerances due to the production process which means that the customer must accept lower standard sizes in a limited number of pieces (2500×1500 and 2000×1500). Otherwise will be applied a surcharge of 20% on the product to offset the losses and costs of disposing of that product.

12) Packing and Shipping.

Transportation and packaging by the customer if no other agreement. See current rates of transport and packaging.

13) Liability and transport insurance.

When the goods are collected in our stores, we guarantee the quality of the output to our facilities. The material shall be inspected by the buyer at the time of collection. With the acceptance of the goods the buyer assumes compliance with these Conditions of Sale and special conditions of all commercial transaction. The goods travel at the risk of the buyer, even though it sent prepaid. For prepaid shipping, company reserves the right to choose the carrier and means of delivery, to suit the budget offered. In case of a contrary decision by the client, it will take care of the additional costs.
Possibility of additional insurance to be arranged. Claims of transportation: According to the Commercial Code Title VII. Article 366: “Within twenty-four hours after receipt of the goods, the claim may be made against the carrier for loss or damage that he were in them when you open the package, provided they are not known by the outside of these signs of damage or breakdown who gives rise to the claim in which case it shall be permitted only in the event of receipt. After the terms expressed, or paying the postage, no claim shall be allowed against the carrier on the state that gave ported gender “. No delivery may submit claims after this period. All visible defects must be recorded in the CMR document receipt or packing slip, otherwise cannot be accepted for processing.

14) Force Majeure.

The force majeure conditions relieve us of our obligations to deliver.

15) Management of claims and / or returns.

If there are problems of quality or quantity, the Buyer shall give written notice to the following address: PT POLIMER TECNIC SLU c/ Romaní nº2, 17457 Riudellots de la Selva (Girona), within 8 calendar days from the date of delivery. It is essential for processing include the batch number of the product that has printed on the product. Any claim after this period will not be accepted. The buyer is responsible for any resale of the material, transformed or not, to a third party. No material refunds will be accepted, unless prior written communication and agreement with our Agents. All returned merchandise must have the claim document issued by our sales department. Submissions lacking this information will not be accepted by our receiving department. For each claim a non-compliance procedure for product defect and / or damaged will be opened. Once ruled, if the claim is justified, the affected material will be replaced without taking in any case no other additional compensation. Will be required to provide proof of purchase and the claimed material. The bonus material is subject to the final check in our laboratories.
The incidences in the material caused by transport shall be noted on the delivery note or document CMR, delivering a copy to the carrier making the delivery. This must reach our office in within 24 hours to proceed with the claim within the statutory period.

16) Guarantees.

The SELLER warrants that all material is supplied according to specifications given in our documentation of technical properties of the product and that the goods supplied are free from manufacturing defects or flaws. In no event shall the company be liable for the suitability of the material for an application, load resistance, or any process that is submitted as cutting, thermoforming, gluing, bending, etc. The buyer may not make any claim for defects use and / or application of the materials.
In the case of claims for material quality duly justified to the company, including delivery note, previous laboratory verification, warrants only the replacement of merchandise. Standard properties of the materials shall be governed in accordance with ISO norms, internationally accepted. The warranty is limited to maximum of one year. Other regulations must be submitted at the discretion of the company and its previous acceptance.
No warranty will apply if the material has been exposed to special environments as corrosive materials, solvents, aggressive substances or has been unspecified with UV protection for outdoor use. All information regarding our products, including technical manuals, if available, is based on data supplied by our suppliers and our own experience. Our information only describes the products, are given in good faith, within the limits of our knowledge and cannot be construed as a guarantee.

17) Payments.

Unless prior arrangements, the payment by the Buyer shall be made in cash upon delivery of the goods or service. The credit is subject to the limit granted by the credit insurer. Once granted the loan, the payment will be made by direct debit receipt in cash, previous transfer or Visa credit card. For special orders and custom fabrications shall be requested an advance of 50% to customers with open credit account. In other cases 100% must be advanced.

18) Credit Policy. Concession.

All sales made by this company are insured by a commercial credit insurance company. Will be provided to the signature of the opening account and / or first order identifying data for credit request. The grant or credit checks will be confirmed within approximately 15 days. An order cannot be billed to a company with no credit given. Changes among companies of the same group will not be accepted without saying the same procedure.

19) Privacy Policy

In accordance with the provisions of Law 15/1999 on Protection of Personal Data we inform you that personally identifiable information that you provide us will be automated in PT POLIMER TECNIC SLU files, with the purpose of managing commercial relations and will only be provided to the entities legally authorized to do so. You may at any time exercise the right of access, rectification, cancellation and opposition under the terms established in Organic Law 15/1999. The data controller is PT POLIMER TECNIC SLU, located in c/Romaní, n º 2, 17457 Riudellots de la Selva – Girona – Spain.

20) Retention of title.

As sellers we authorize the purchaser to sell or use the goods within the scope of the normal operation of your company. This authorization will be automatically withdrawn as from the first missed payment on maturity. We reserve ownership of the goods until the final payment.

21) Allocation of competition.

The purchase-sale, whatever the place of delivery of the goods, understand legally executed at the registered office of PT POLIMER TECNIC, SLU. Remittances, receipts or any other payment method, not more than a document to facilitate it and do not change the address of the same, which is set to Girona, for all legal purposes. All issues concerning the validity, interpretation or execution of our contracts, both in demand and in defence within the competence of the courts of Girona. If any of the conditions were partially or totally invalid it shall not affect the validity of the remaining conditions.

22) Effectiveness.

January 1, 2010. Being undefined until repeal or amend this document.

23)  Returns and Refunds for orders through the Online Store
  1. If, once the package has been delivered, the customer notices damage to the material ordered or an error in the characteristics of the article sent, he/she has a period of 15 calendar days to claim the replacement or exchange of the material. The 15 days are counted from the date of receipt of the order. No claims will be dealt with after this period. In this case, POLIMER TECNIC S.L., assumes the transport costs of the replacement or exchange. For the replacement or exchange of a material it will be necessary to send a picture showing the damage or error in the shipment to marketing@polimertecnic.com.
  2. POLIMER TECNIC, S.L., will under no circumstances assume the transport costs for material that the customer has ordered incorrectly and wishes to change or modify at a later date.
  3. POLIMER TECNIC, S.L. customers have a period of ten calendar days, counting from the day of receipt of the ordered product, to exercise their right of return, with the exception of transport costs. At the end of this period, the right of return will have irreversibly expired.
    If the customer wishes to exercise this right of return, POLIMER TECNIC, S.L., will be obliged to reimburse the customer for the payments received, with the exception of the shipping costs. POLIMER TECNIC, S.L., will proceed with the refund using the same means of payment that the customer used when making the initial transaction through the website.
    Refunds will be made once the goods have been received in our warehouses, and after checking the condition of the same.
    Any material that has been used or manipulated will not be accepted as a return and will not be replaced.
    To manage requests for returns and refunds, it is necessary to contact marketing@polimertecnic.com.
    For more information about shipping, order cancellation, security and buyer protection, please contact marketing@polimertecnic.com.

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