These general conditions of sale establish the terms in which all sales operations of the products supplied by PT POLIMER TECNIC, SLU (hereinafter "SELLER") to its customers are regulated. Any modification of these conditions will only be applicable if it has been previously confirmed by the SELLER in writing. The delivery of merchandise or the provision of services by the SELLER does not constitute any recognition of other conditions of sale, even in those cases in which the client has general conditions of purchase or in which other terms are established by law.
Small rounding differences may appear between the amounts calculated and those shown on the invoice. This is due to internal computer operations and the differences in criteria of intermediate rounding between different programs. We understand that sometimes these differences will be upwards and others downwards and therefore, in the long run the effect must be neutral and we do not accept claims in this regard.
The client has the tables with the current price rates and applicable discounts. Specific estimates for non-priced materials will be made free of charge. In the case of priced materials, the estimate will be invoiced taking into account the current hour price in units of 0,25 hours. Acceptance of the estimates prepared by the SELLER implies the unreserved acceptance of the General Conditions of Sale. The offers made are subject to final confirmation of availability by THE SELLER.
Only orders received in writing will be accepted, either by mail, fax or e-mail duly signed and sealed. Any telephone or verbal request must be confirmed in writing by the client. The SELLER will issue an order confirmation that must be verified by the customer. This order confirmation document and the delivery note will be considered the only valid documents in the event of a claim. If these documents are not available, the claim will not be accepted for processing. Payment of the first order or orders less than 300,00 EUR will be made in cash, by credit card or prior transfer. Administrative management and internal logistics expenses will be invoiced at a rate of 3,00 EUR per delivery note less than 200,00 EUR.
Each family of products has its own price list. The discounts are applicable for each Rate and Family of products and are not interchangeable between them. The SELLER reserves the possibility of establishing special prices and offers as well as particular conditions for certain products.
The SELLER will indicate in the order confirmation the delivery time based on the availability of the material, manufacture, means and routes. The postage is paid by the client according to current rates. The SELLER shall not be liable for damages that may be caused to the Buyer as a result of delays in the arrival of the merchandise at its destination, unless such delays have been caused by causes attributable to the SELLER and the SELLER could not prove justified cause that motivated said delay. Any special conditions of the order linked to the delivery period must be accepted in writing by the SELLER. In no case are charges accepted for delay due to just cause or force majeure. Partial shipments are possible. Responsibilities for the delivery of incomplete orders are not accepted.
The entire plate will be invoiced, according to stock. + 10% surcharge for cutting to shorter sizes. Minimum order 10 pieces per measure. Less than 10 pieces per measure or more than 9 pieces per plate: 20% surcharge. Mass cutting or measures less than 500 × 500 will be billed for cutting time in units of 0,25 hours according to the current rate.
Cancellations cannot be accepted after the receipt of your order due to the fact that the manufacturing processes will have started. An order will not be considered canceled if there is no written confirmation from Polimer Tecnic, SLU
Unless expressly agreed, our prices do not include the cost of packaging, insurance, shipping, VAT, or other applicable taxes.
The material is supplied according to current ISO product regulations and in accordance with our technical specifications available on our website. Tolerance in quantity: In the case of orders of cut or manipulated pieces, a tolerance of ± 10% will be applied on the total of pieces supplied. Specific production: the manufacture of a custom reference (color / thickness) will require the agreement of the Buyer to keep + 20% of the quantity of plates manufactured, due to the complexity of production itself. All custom made methacrylate cast production
In a 3050 × 2050 whole plate, it generates tolerances due to the production process that implies that the customer must accept lower standard measures in a limited number of pieces (2500 x 1500 and 2000 x 1500) or a 20% surcharge on the price.
Shipping and packaging by the customer if there is no other agreement. See current shipping and packaging rates.
When the merchandise is collected in our warehouses, we guarantee its quality until it leaves our facilities. The material must be inspected by the buyer at the time of collection. Acceptance of the merchandise presupposes the buyer's compliance with these Conditions of Sale and the special conditions of any commercial operation. The merchandise travels at the buyer's risk and expense, even though it is sent freight prepaid. For freight prepaid shipments, the company reserves the right to choose the carrier and the means of delivery, which adapt to the budget offered. In the event of a contrary decision on the part of the client, he will be responsible for the additional costs.
Possibility of complementary insurance to be agreed. Transportation claims: According to the Title VII Commercial Code. Art. 366: "Within twenty-four hours after receipt of the goods, a claim may be made against the carrier, for damage or breakdown found in them when opening the packages, provided that the signs of the goods are not known on the outside of the goods. Damage or breakdown that gives rise to the claim, in which case it will only be admitted upon receipt. After the terms expressed, or paying the shipping, no claim will be accepted against the carrier regarding the state in which he delivered the goods carried ". Delivery claims cannot be made after this period. Any visible defect must be recorded in the CMR document or receipt, otherwise it cannot be accepted for processing.
Force majeure conditions relieve us of our delivery obligations.
If there are quality or quantity problems, the Buyer must notify it in writing at the following address: PT POLIMER TECNIC SLU c / Romaní. nº 2, 17457 Riudellots de la Selva (Girona), within 8 calendar days after delivery. It is essential for its processing to attach the batch number of the product that is printed on the label or directly on the plate. Any claim after this period will not be admitted. The buyer is responsible for any resale of the material, transformed or not, to a third party. Returns of material will not be accepted, except prior written communication and agreement with our Agents. All returned merchandise must have the claim document issued by our commercial department. Shipments lacking such information will not be accepted by our receiving department. In the event of a claim, a non-compliance procedure will be opened for a defective and / or damaged product. Once it has been determined whether the claim is justified, the affected material will be replaced without assuming in any case any other additional compensation. It will be necessary to provide proof of sale and the supposedly defective material. The payment of the material is subject to its final verification in our laboratories.
Incidents in the material due to transportation must be noted on the receipt or CMR document, giving a copy of it to the carrier that makes the delivery. This must be in our power within a maximum period of 24 hours to proceed with the claim within the legal period (see point 13).
The SELLER guarantees that all material is supplied according to the specifications that appear in our documentation of technical properties of the product and that the goods supplied are free of manufacturing faults or defects. In no case is the company responsible for the suitability of the material for an application, resistance under load, or any process to which it is subjected such as cutting, thermoforming, gluing, bending, etc. Therefore, no claim for defects in use and / or application of the materials will be accepted for processing. The material must be installed free of tension, spalling and impacts of any kind.
In the case of duly justified material quality claims, processed by attaching the purchase delivery note, and after laboratory verification, only the replacement of the merchandise is guaranteed. The standard properties of the materials will be governed by the internationally accepted ISO manufacturing standard of each product. The guarantee is limited to a maximum period of one year. Other specific standards must be submitted to the criteria of the company and to their prior acceptance.
No guarantee will be applied if the material has been exposed to corrosive environments or materials, solvents, aggressive products or has not been requested with UV protection in the case of outdoor use. All the information regarding our products, including Technical Manuals, are based on data provided by our suppliers and on experience. Our information only describes the products, is provided in good faith, within the limits of our knowledge and cannot be construed as a guarantee of application. The customer must always test the suitability of the material before use.
Any claim must be communicated within a maximum period of eight days from knowing the problem and always within the guarantee period. For its management it is required to attach the delivery document of the merchandise, the batch number that appears on the label and / or product and the proof of payment of the corresponding invoice. No claim for a product that has not been paid in full within the period stipulated in the invoice will not be addressed. The lack or delay of payment disables the client for any claim.
Except for prior agreements, it will be understood that the payment by the Buyer must be made in cash upon delivery of the merchandise or service. The Credit will be subject to the limit granted by the credit insurance company. Once the credit has been granted, the payment method will be made by direct debit transfer, prior transfer or Visa credit card. For orders and custom fabrications, an advance of 50% of the order amount will be requested from customers with an open credit account. In other cases, the payment will be 100% in advance of the order.
All sales made by this company are insured by a commercial credit insurance company. The identification data for the credit application will be provided at the signing of the account opening and / or first order. The granting or credit review will be confirmed within a period of approximately 15 days. An order cannot be invoiced to a company without credit granted. Billing changes between companies in the same group will not be accepted without following the same procedure.
In accordance with the provisions of Organic Law 15/1999 on Protection of Personal Data, we inform that the personal identification data provided to us will be processed automatically in the files of PT POLIMER TECNIC SLU, with the purpose of managing the commercial relationships and will only be provided to entities legally authorized to do so. You may, at any time, exercise the right of access, rectification, cancellation and opposition in the terms established in Organic Law 15/1999. The person responsible for the file is PT POLIMER TECNIC SLU, domiciled at calle Romaní, nº 2, 17457 Riudellots de la Selva - Girona - Spain.
As sellers we authorize the buyer to sell or use the merchandise within the scope of the normal operation of his company. This authorization will be automatically withdrawn from the first non-payment on a due date. We reserve ownership of the delivered merchandise until its final payment.
The purchase and sale operations, whatever the place of delivery of the merchandise, are understood to be legally executed at the registered office of PT POLIMER TECNIC, SLU. Money orders, receipts or any other form of payment are nothing more than a document to facilitate it and do not change the address of the same, which is established in Girona, for all legal purposes. All matters relating to the validity, interpretation or execution of our contracts, both in demand and in defense, will be the exclusive competence of the Girona courts. If any of the conditions were partially or totally invalid, it will not affect the validity of the rest of the conditions.
January 1, 2012. Being indefinite until this document is repealed or modified.